About Us

Last Updated: October 2024

Our Story: Where Passion Meets Craftsmanship

Founded on June 10, 2020, Petyoful began with a singular vision: to resurrect the timeless art of leather craftsmanship for the modern connoisseur. Our journey started not in a large factory, but within the inspired spaces of Guangzhou, China—a city steeped in a rich history of trade and artisan skill. From our very first stitch, we committed to a principle that defies the fast-fashion cycle: creating handcrafted leather products that are built to endure, to patina with character, and to become lifelong companions.

The name Petyoful embodies this ethos—a fusion of "petite" and "beautiful," speaking to the meticulous attention to detail and the inherent beauty we instill in every piece. We believe true luxury is found in quality, integrity, and the silent story a well-made object carries.

The Petyoful Philosophy: Beyond the Product

At the heart of our operation in Room 1503 of Xinjing Mansion, Baiyun District, is more than just a warehouse and office; it is the central hub where our philosophy comes to life. We meticulously oversee every stage, from the selection of premium, full-grain leathers to the final quality check before your order is shipped.

Our Core Commitments:

  • Artisan-Led Quality: Each Petyoful product is a testament to traditional techniques handled by skilled artisans. We honor the material, allowing the natural beauty of the leather to shine through in wallets, bags, and accessories that improve with age.
  • Direct-to-You Integrity: By managing our entire process and shipping directly from our Guangzhou facility to your door in the USA, we eliminate unnecessary markups and maintain rigorous quality control. This allows us to offer exceptional value without compromising on the materials or the craftsmanship.
  • A Global Community of Refined Taste: We serve discerning individuals worldwide who appreciate the difference between a mass-produced item and a thoughtfully crafted one. Your trust has fueled our growth from a passionate startup into a recognized name in handcrafted leather goods.

Our Promise to You

We understand that purchasing a handcrafted item is an act of trust. Our customer experience is built to honor that.

  • Seamless Shopping: We offer a secure checkout with multiple payment options, including PayPal, Visa, Mastercard, American Express, and more.
  • Transparent Operations: Orders placed before 5:00 PM CST (Chicago time) are processed swiftly from our warehouse with a handling time of 1-2 business days. We provide clear delivery estimates so you know exactly when to expect your handcrafted piece.
  • Confidence in Your Purchase: We stand behind our craftsmanship with a customer-friendly 30-day return policy. While we are certain you will love your Petyoful item, we accept returns for both defective and non-defective products, with a straightforward approval process managed by our dedicated support team.
  • Dedicated Support: Our team, based at our Guangzhou office, is committed to providing timely and helpful assistance. We are available via email, phone, or live chat during our published customer support hours to ensure your experience is smooth from browse to unboxing.

Visit Us & Connect

We invite you to explore our collection at https://www.petyoful.com. Each product page tells the story of the item—the leather, the technique, and the care invested in its creation.

Petyoful Warehouse & Office:
Room 1503, Xinjing Mansion,
Baiyun District, Guangzhou,
Guangdong Province, China, 510403

Contact Our Team:

  • Email: support@petyoful.com
  • Phone: +86 20 8627 0369
  • Customer Support Hours (CST): Monday-Friday, 9:00 AM - 5:00 PM | Saturday, 10:00 AM - 2:00 PM

Thank you for being part of our story. At Petyoful, we’re not just creating leather goods; we’re crafting the heirlooms of tomorrow.

The Petyoful Team