FAQs

Last Updated: October 2024

About Petyoful & Our History

What is Petyoful?

Petyoful is an online purveyor of premium, handcrafted leather products, dedicated to delivering artistry, durability, and timeless style directly to our customers. Founded on June 10, 2020, we bridge traditional craftsmanship with modern convenience.

Where is Petyoful based?

Our design inspiration, operational heart, and warehouse are located in Guangzhou, China—a historic hub for quality craftsmanship and international trade. All orders are shipped directly from our facility to ensure careful handling and efficient delivery.

Warehouse & Office Address:
Room 1503, Xinjing Mansion,
Baiyun District, Guangzhou,
Guangdong Province, China, 510403

What is the story behind Petyoful?

Petyoful was founded on June 10, 2020, with a simple vision: to create heirloom-quality leather goods accessible to a global audience. Starting as a small workshop, our passion for the tactile beauty and enduring nature of genuine leather fueled our growth. We meticulously select our materials and partner with skilled artisans to ensure every wallet, bag, and accessory tells a story of quality. Today, we proudly serve customers worldwide, maintaining our founding commitment to craftsmanship, customer satisfaction, and ethical practices, all while shipping our handcrafted products directly from our Guangzhou warehouse to your doorstep.

Ordering & Shipping

What payment methods do you accept?

We accept all major credit and debit cards: Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. We also accept PayPal for secure checkout.

What are your shipping policies?

We ship globally from our warehouse in Guangzhou, China. Orders are processed and shipped on business days (Monday-Friday).

  • Order Cut-off Time: 5:00 PM (GMT-06:00) Central Standard Time (CST - Chicago).
  • Handling Time: 1-2 business days (Mon-Fri).
  • Transit Time: 7-12 business days (Mon-Fri).
  • Total Delivery Estimate: 8-14 business days to all destinations.

Do you offer free shipping?

Yes, we provide free standard shipping on all orders to the USA.

Returns & Exchanges

What is your return policy?

We accept returns for both defective and non-defective items within 30 days of delivery. All returns must be in new, unused condition and must be approved by our support team before being mailed back.

  • Product Condition: New only.
  • Return Method: By mail (after approval).
  • Restocking Fees: None.
  • Refund Processing Time: 5 days after we receive the returned item.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or arrived damaged.

How do I initiate a return or exchange?

Please contact our support team first via phone, email, or our website contact form to receive approval and instructions. Exchanges are subject to product availability.

Do you accept exchanges?

Yes, we accept exchanges for items of equal value. Please contact our support team to initiate an exchange.

Customer Support

How can I contact Petyoful?

We are here to help you with any questions or concerns.

  • Email: support@petyoful.com
  • Phone: +86 20 8627 0369
  • Live Chat: Available via the chat app on our website (https://www.petyoful.com).

What are your customer support hours?

Our team is available to assist you during the following hours (Central Standard Time - Chicago):

  • Monday – Friday: 9:00 AM – 5:00 PM CST
  • Saturday: 10:00 AM – 2:00 PM CST
  • Sunday: Closed

We are committed to providing timely and helpful assistance to ensure a smooth shopping experience.