Frequently Asked Questions (FAQs)

Welcome to Petyoful’s FAQ page. Here you will find answers to common questions about our handmade wooden essentials, shipping, returns, and payments. We aim to provide clear and helpful information to make your shopping experience simple and enjoyable.

1. What products does Petyoful offer?

Petyoful specializes in handmade wooden essentials, crafted with care and precision. Each product is designed to combine functionality with a natural, aesthetic appeal, making them perfect for your home or as thoughtful gifts.

2. Where are Petyoful products shipped from?

All our products are shipped directly from our office in China to customers in the USA. This ensures strict quality control and safe packaging for every order.

3. How long does delivery take?

Our delivery timeline is structured as follows:

  • Order Cut-off Time: 5:00 PM (EST, New York)
  • Handling Time: 3-5 business days (Mon–Fri)
  • Transit Time: 7-13 business days (Mon–Fri)
  • Total Estimated Delivery Time: 10-18 business days, depending on your location.

Please note that customized or personalized items may require additional handling time.

4. What shipping costs apply?

Shipping is free for all orders. Each item is carefully packaged to ensure it arrives safely at your doorstep.

5. What is your return and exchange policy?

We accept returns and exchanges under the following conditions:

  • Returns: Accepted for both defective and non-defective items. Customized or personalized products are non-returnable and non-refundable, unless they arrive damaged, defective, or not as described.
  • Exchanges: Accepted for new items only.
  • Return Method: By mail.
  • Restocking Fees: None.
  • Return Window: 30 days from delivery.
  • Return Shipping Costs: Customers are responsible unless the product was defective or damaged upon arrival.
  • Refund Processing: Refunds are processed within 5 days of receiving the returned item.

6. How can I pay for my order?

We provide secure payment options including:

  • PayPal
  • Visa, Mastercard, Maestro
  • American Express, JCB, Diners Club, Discover

All payments are fully encrypted to ensure your privacy and safety.

7. Are customized or personalized products returnable?

No, customized or personalized products cannot be returned or refunded, except if they arrive damaged, defective, or not as described. Please carefully review your customization details before placing your order.

8. How can I contact Petyoful for support?

For any questions or assistance, contact our support team:

  • Email: support@petyoful.com
  • Phone: +86 20 8627 0369
  • Office Address: Xinjing Mansion, Baiyun, Guangzhou, Guangdong Province, China, 510403

9. Is my order trackable?

Yes, once your order is shipped, you will receive tracking information via email to monitor its journey from our warehouse to your home.

10. Do you ship internationally?

Currently, Petyoful ships from China to the USA only. We may expand international shipping in the future.

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