FAQs
Welcome to the Petyoful FAQ page, where we provide detailed answers about our products, services, shipping, and policies. Whether you’re new to our brand or a returning customer, this page helps you better understand who we are and how we work.
1. Who is Petyoful?
Petyoful was founded on June 10, 2020, with a mission to offer premium Handcrafted Leather Essentials that combine timeless craftsmanship and modern design. Based in Guangzhou, China, our company focuses on creating genuine leather products, such as bags, straps, and accessories, designed to last for years.
We take pride in our attention to detail, skilled artisanship, and customer-first service, making Petyoful a trusted name among leather enthusiasts.
2. Where is Petyoful located?
Our main office is located in Guangzhou, Guangdong Province, China (510403). From here, we manage all design, production, and global logistics.
We ship directly from China to the USA, ensuring that our customers receive authentic, high-quality leather goods at fair prices without unnecessary middlemen.
3. What types of products do you offer?
We specialize in Handcrafted Leather Essentials, including but not limited to:
- Genuine leather tote bags
- Travel bags and weekender duffels
- Leather camera straps
- Journals and organizers
- Watch bands and small accessories
Each product is made from high-quality materials and designed to deliver long-lasting durability and elegance.
4. How long will it take to receive my order?
Our shipping process is designed for efficiency:
- Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Handling Time: 1–2 Business Days (Mon–Fri)
- Transit Time: 7–12 Business Days (Mon–Fri)
- Total Delivery Time: 8–14 Business Days (depending on location)
All orders include free shipping, and customers receive tracking information once their order has been dispatched.
5. What is your return and exchange policy?
We accept returns and exchanges on all new products within 30 days of delivery.
Details:
- Return Method: By mail
- Product Condition: New only
- Restocking Fees: None
- Refund Processing Time: 5 Business Days after receipt
- Return Shipping Costs: Customers cover the cost unless the item was defective or damaged upon arrival
Our goal is to ensure your complete satisfaction. If your product is defective or damaged, we will replace or refund it at no extra cost.
6. Do you charge for shipping?
No. All orders come with free standard shipping to ensure a smooth and affordable shopping experience.
7. What payment methods do you accept?
We offer secure checkout options and accept the following payment methods:
PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
All transactions are encrypted and processed through reliable, secure payment gateways to protect customer data.
8. Can I cancel or modify my order?
If you wish to cancel or modify your order, please contact our support team at support@petyoful.com as soon as possible.
If your order has not yet been processed or shipped, we will gladly make the requested changes or issue a cancellation. Once shipped, modifications cannot be made.
9. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and link to track your package. You can also contact our support team for updates if needed.
10. What should I do if my product arrives damaged?
If your item arrives defective or damaged, please contact us immediately at support@petyoful.com with your order number and clear photos of the issue.
We will review your claim promptly and arrange a replacement or refund at no additional cost.
11. Are your products authentic leather?
Yes. All Petyoful products are made from genuine, handcrafted leather sourced from reliable suppliers. Our artisans carefully craft and inspect every product to maintain premium quality and durability.
12. How can I contact Petyoful?
We’re always here to assist you. You can reach us through the following channels:
- Email: support@petyoful.com
- Phone: +86 20 8627 0369
- Office Address: Xinjing Mansion, Baiyun, Guangzhou, Guangdong Province, China, 510403
Our customer support team is available Monday through Friday to answer your questions and provide assistance.
13. Why should I choose Petyoful?
- Expertly handcrafted leather goods
- High-quality materials and attention to detail
- Free global shipping
- 30-day return policy
- Secure payment options
- Trusted customer support
Since 2020, Petyoful has remained committed to quality, transparency, and customer satisfaction, ensuring every purchase reflects the timeless beauty of genuine leather.
Petyoful – Handcrafted Leather Essentials You Can Trust.
Experience durability, elegance, and craftsmanship in every piece you own.