Shipping Policy

At Petyoful (https://www.petyoful.com), we are committed to providing fast, reliable, and secure shipping for all our handmade wooden essentials. This Shipping Policy outlines our order processing, handling, transit times, and delivery procedures to ensure transparency and a smooth shopping experience.

1. Shipping Locations

We ship products directly from our office in China to customers in the USA. Currently, international shipping outside the USA is not available.

2. Order Cut-Off Time

To ensure timely processing, orders must be placed before 5:00 PM Eastern Standard Time (New York). Orders received after this time will be processed the following business day.

3. Handling Time

Once your order is confirmed, it will be carefully prepared and packaged within 3-5 business days (Mon–Fri). Handling time may vary slightly for customized or personalized products.

4. Transit Time

After handling, your order will be shipped via our trusted carriers. Typical transit times are 7-13 business days (Mon–Fri) depending on your location in the USA.

5. Total Estimated Delivery

The combined handling and transit time results in a total estimated delivery of 10-18 business days. Delivery times may vary due to factors beyond our control, such as customs processing, weather conditions, or carrier delays.

6. Shipping Costs

  • All orders qualify for free shipping.
  • We ensure that each item is securely packaged to minimize the risk of damage during transit.

7. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your package from our warehouse to your doorstep.

8. Lost or Delayed Packages

Petyoful is not responsible for delays caused by customs, postal services, or incorrect shipping addresses. If your package is lost or significantly delayed, contact us at support@petyoful.com so we can assist in resolving the issue.

9. Returns and Exchanges

For information about returns or exchanges, please refer to our Return Policy:

  • Returns are accepted within 30 days of delivery for both defective and non-defective products.
  • Customized or personalized items are non-returnable unless damaged, defective, or not as described.
  • Customers are responsible for return shipping costs unless the item was defective or damaged.

10. Contact Information

If you have any questions regarding shipping or delivery, contact our support team:

  • Email: support@petyoful.com
  • Phone: +86 20 8627 0369
  • Office Address: Xinjing Mansion, Baiyun, Guangzhou, Guangdong Province, China, 510403

Petyoful ensures a reliable and transparent shipping process, allowing you to enjoy your handmade wooden essentials with confidence.