Shipping Policy
At Petyoful, we are committed to providing a reliable, efficient, and transparent shipping process for all orders placed on https://www.petyoful.com. This Shipping Policy explains how we handle order processing, delivery times, tracking, and related procedures.
By placing an order with Petyoful, you agree to the terms outlined in this policy.
1. About Petyoful
Founded on June 10, 2020, Petyoful specializes in Handcrafted Leather Essentials, including bags, straps, wallets, journals, and other premium leather accessories.
Our headquarters and fulfillment center are located in Guangzhou, Guangdong Province, China, and we ship directly to customers in the USA. Since our inception, Petyoful has focused on quality, craftsmanship, and customer satisfaction, ensuring every product reaches its destination safely and on time.
2. Order Processing
- Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Handling Time: 1–2 Business Days (Monday–Friday)
All orders are processed during business days. Orders placed after the cut-off time or on weekends or holidays will be processed on the next business day.
Our team carefully inspects every item to ensure it meets Petyoful’s quality standards before shipment.
3. Shipping Methods and Delivery Time
Petyoful provides free standard shipping for all orders. Estimated delivery times are as follows:
- Transit Time: 7–12 Business Days (Monday–Friday)
- Total Estimated Delivery: 8–14 Business Days, depending on customer location
Please note that delivery times are estimates and may vary due to:
- Customs processing
- Carrier delays
- Weather or other unforeseen events
Tracking information will be provided once your order is shipped.
4. Shipping Costs
All orders from Petyoful.com include free shipping. There are no additional handling fees for standard delivery within the USA.
For international shipments or special delivery requests, additional charges may apply. These will be displayed at checkout if applicable.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Carrier information
- Estimated delivery date
You can monitor the status of your package through the carrier’s website or contact our customer service team for assistance.
6. Delivery Issues
If your order is delayed, damaged, or lost during transit:
- Contact Petyoful customer support at support@petyoful.com or +86 20 8627 0369
- Provide your order number and any relevant details
- Our team will work with the shipping carrier to resolve the issue promptly
Please note that Petyoful is not responsible for delays caused by customs clearance or carrier service disruptions.
7. Returns and Exchanges
For details about returns and exchanges, including defective or damaged products, please review our Return & Exchange Policy.
Key Points:
- Returns accepted within 30 days of delivery
- Product must be in new condition
- Customers are responsible for return shipping unless the item was defective or damaged upon arrival
- Refunds are processed within 5 business days after receiving the returned product
8. Contact Information
For questions regarding shipping, tracking, or delivery, contact Petyoful:
Email: support@petyoful.com
Phone: +86 20 8627 0369
Office Address: Xinjing Mansion, Baiyun, Guangzhou, Guangdong Province, China, 510403
Our customer service team is available Monday–Friday to provide assistance.
9. Summary
Since our founding in 2020, Petyoful has been dedicated to delivering premium handcrafted leather products efficiently and reliably. Our Shipping Policy ensures transparency, sets clear expectations, and provides guidance to help you track and receive your order safely.