Payment Policy

At Petyoful, we are committed to providing a safe, transparent, and seamless shopping experience for our customers. This Payment Policy outlines the methods, processes, and security measures we use to handle all payments for purchases made on https://www.petyoful.com.

By placing an order with Petyoful, you agree to comply with the terms outlined in this Payment Policy.

1. About Petyoful

Founded on June 10, 2020, Petyoful specializes in Handcrafted Leather Essentials, including bags, wallets, straps, organizers, and accessories. Operating from Guangzhou, China, we ship products directly to customers in the USA, combining traditional craftsmanship with modern convenience.

Our goal is to make your purchasing experience safe, reliable, and efficient, from browsing to checkout.

2. Accepted Payment Methods

We offer a variety of secure payment options to ensure flexibility and convenience for our customers:

  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Diners Club
  • Discover

All payment transactions are processed securely through trusted third-party gateways, ensuring your financial information remains protected.

3. Payment Security

Petyoful takes payment security seriously:

  • Our website uses SSL (Secure Socket Layer) encryption to safeguard data during transmission.
  • We do not store full credit card details on our servers. Payment information is processed securely through our payment partners.
  • Fraud prevention systems monitor transactions to protect both our customers and our business.

4. Payment Process

  1. Select your desired products and proceed to checkout.
  2. Choose your preferred payment method from the available options.
  3. Enter the required payment and billing information.
  4. Review your order details and confirm your purchase.
  5. Upon successful payment, you will receive an order confirmation email with a summary of your purchase.

Orders will not be processed or shipped until payment has been successfully completed.

5. Currency and Pricing

  • All prices on Petyoful.com are listed in USD.
  • Prices are subject to change without prior notice, though the price at checkout is guaranteed for that order.
  • Any taxes, duties, or customs fees applicable to international shipments are the responsibility of the customer and are not included in the product price.

6. Payment Disputes

If there is an issue with a payment or charge, please contact our customer support team immediately at support@petyoful.com. We will work with you to resolve any disputes promptly and fairly.

Disputes initiated directly with your bank or payment provider should include your order number and transaction details to ensure timely resolution.

7. Refunds and Returns

Petyoful accepts returns for both defective and non-defective products within 30 days of delivery. Refunds are processed using the original payment method and take up to 5 business days after we receive the returned product.

Please note:

  • Customers are responsible for return shipping unless the item was defective or damaged upon arrival.
  • Refunds may not include additional fees or charges, except where required by law.

For full details, please review our Return & Exchange Policy.

8. Contact Us

For questions regarding payments, billing, or refunds, you can reach us at:

Petyoful

9. Summary

Since our founding in 2020, Petyoful has focused on delivering premium handcrafted leather products with a secure and transparent online shopping experience. Our Payment Policy ensures your transactions are safe, your personal information is protected, and your purchases are processed efficiently.