Payment Policy

At Petyoful (https://www.petyoful.com), we prioritize secure, smooth, and reliable payment processes for all our customers. This Payment Policy outlines the accepted payment methods, transaction procedures, and related information to ensure a seamless shopping experience for our handmade wooden essentials.

1. Accepted Payment Methods

We offer multiple secure payment options for your convenience:

  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Diners Club
  • Discover

All payments are processed through encrypted channels to guarantee your financial safety.

2. Payment Processing

  • Payments are processed immediately at the time of checkout.
  • Once payment is successfully completed, you will receive an order confirmation email containing your purchase details.
  • If a payment fails, the order will not be processed, and you may need to retry using a valid payment method.

3. Currency and Billing

  • All transactions are processed in USD (United States Dollar).
  • Ensure that your billing information matches your payment method to avoid delays or order cancellations.
  • Petyoful reserves the right to cancel orders with incomplete or mismatched billing information.

4. Security Measures

We employ industry-standard encryption and secure payment gateways to protect your sensitive information, including credit card details and personal data. Payment information is never stored on our servers, and third-party payment providers handle all processing securely.

5. Refunds and Payment Disputes

  • Refunds are issued only after eligible returns are received and inspected.
  • Refunds are typically processed within 5 business days of receiving the returned item.
  • Payment disputes or chargebacks should first be reported to support@petyoful.com so we can resolve the issue promptly.

6. Order and Payment Confirmation

  • After successful payment, you will receive a confirmation email with:
    • Order summary
    • Shipping details
    • Estimated delivery time
  • Orders are processed according to our handling and shipping times:
    • Order Cut-off Time: 5:00 PM (EST, New York)
    • Handling Time: 3-5 business days (Mon–Fri)
    • Transit Time: 7-13 business days (Mon–Fri)
    • Total Estimated Delivery: 10-18 business days

7. Contact Information

For any payment-related questions, concerns, or disputes, please contact our support team:

  • Email: support@petyoful.com
  • Phone: +86 20 8627 0369
  • Office Address: Xinjing Mansion, Baiyun, Guangzhou, Guangdong Province, China, 510403

This Payment Policy ensures that all transactions on Petyoful are safe, transparent, and customer-friendly, allowing you to shop for handmade wooden essentials with confidence.