Return & Refund Policy

At Petyoful (https://www.petyoful.com), we take pride in delivering high-quality handmade wooden essentials. Our Return & Refund Policy ensures that our customers have a clear understanding of how returns, exchanges, and refunds are handled.

1. Eligibility for Returns

We accept returns for both defective and non-defective products under the following conditions:

  • Products must be in new condition.
  • Returns must be initiated within 30 days of delivery.
  • Customized or personalized products cannot be returned or refunded, unless they arrive damaged, defective, or not as described.

2. Exchanges

Exchanges are accepted for eligible products in new condition. To request an exchange, please contact our support team with your order details and the item to be exchanged.

3. Return Process

To initiate a return:

  1. Contact our support team at support@petyoful.com with your order number and reason for return.
  2. Follow the instructions provided by our team for returning the product by mail.
  3. Ensure the product is securely packaged to prevent damage during return shipping.

Note: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

4. Refunds

  • Refunds are processed once the returned item is received and inspected.
  • Refund processing time: Typically within 5 business days of receiving the returned product.
  • Refunds are issued via the original payment method used during purchase.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us immediately at support@petyoful.com.
  2. Provide photos and a description of the damage or defect.
  3. We will provide instructions for a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items cannot be returned or refunded unless defective:

  • Customized or personalized products.
  • Products that have been used, altered, or damaged after delivery.

7. Contact Information

For any questions regarding returns or refunds, contact our support team:

  • Email: support@petyoful.com
  • Phone: +86 20 8627 0369
  • Office Address: Xinjing Mansion, Baiyun, Guangzhou, Guangdong Province, China, 510403

Petyoful is committed to providing a transparent and customer-friendly return process to ensure satisfaction with your handmade wooden essentials.