Return & Refund Policy

Thank you for shopping at Petyoful. We take great pride in crafting and delivering Handcrafted Leather Essentials that reflect superior quality and timeless design. Customer satisfaction is our top priority. This Return & Refund Policy explains how we handle product returns, exchanges, and refunds in accordance with our commitment to service excellence and transparency.

By purchasing from https://www.petyoful.com, you agree to the terms outlined below.

1. About Petyoful

Founded on June 10, 2020, Petyoful is a global retailer of premium Handcrafted Leather Essentials, including leather bags, wallets, camera straps, journals, and accessories.

Our office and fulfillment center are located in Guangzhou, Guangdong Province, China, and we ship directly from China to the United States. Since our establishment, we have focused on providing quality craftsmanship, fast shipping, and reliable customer service to every customer worldwide.

2. Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • The product must be in new, unused condition and returned in its original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (such as an order number or receipt) is required.

If your item arrives damaged or defective, please contact our support team immediately for assistance.

3. Return Procedure

To initiate a return, please follow these steps:

  1. Contact our Customer Support Team at support@petyoful.com with your order number and a brief explanation of the issue.
  2. Our support team will provide you with a return authorization and the appropriate mailing instructions.
  3. Carefully pack your item in its original packaging to prevent damage during return transit.
  4. Ship the item back using a trackable mail service.

All returns must be sent by mail to the address provided by our customer service team.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs for non-defective items.
  • If an item is defective or damaged upon arrival, Petyoful will cover the cost of return shipping.
  • No restocking fees apply for any return.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval or rejection.

  • Refund processing time: 5 business days after receipt and approval.
  • Refunds will be issued to the original payment method used at checkout.
  • Shipping costs (if any) paid during the initial order are non-refundable, except in cases where the product was defective or damaged upon arrival.

Please allow additional time for your bank or credit card company to process the refund.

6. Exchanges

We accept product exchanges if you wish to replace your item for another of equal value or in a different color or size.

  • Exchanges must be requested within 30 days of delivery.
  • The product must be unused and in its original condition.
  • Customers are responsible for return shipping unless the item was defective.

To arrange an exchange, please contact us at support@petyoful.com.

7. Non-Returnable Items

For hygiene and quality control reasons, the following items cannot be returned or exchanged once opened or used:

  • Custom or personalized leather products
  • Gift cards or promotional items
  • Items returned without prior authorization

8. Damaged or Defective Items

If your item arrives defective, damaged, or incorrect, please contact our customer service within 7 days of delivery. Provide your order number and, if possible, a clear photo of the defect.

Our team will review your claim and arrange for a replacement or a full refund at no additional cost to you.

9. Contact Information

If you have any questions or concerns regarding returns, refunds, or exchanges, please reach out to our dedicated support team:

Email: support@petyoful.com
Phone: +86 20 8627 0369
Office Address: Xinjing Mansion, Baiyun, Guangzhou, Guangdong Province, China, 510403

Our team operates Monday–Friday, during regular business hours, to ensure all inquiries are handled promptly.

10. Policy Updates

Petyoful reserves the right to modify this Return & Refund Policy at any time to ensure compliance with legal and operational updates. Changes will be reflected on this page with an updated effective date.

We encourage customers to review this policy periodically to stay informed of any updates.

11. Summary

Since our founding in 2020, Petyoful has been dedicated to offering high-quality handcrafted leather essentials and an exceptional shopping experience. Our Return & Refund Policy is designed to protect both the customer and our craftsmanship standards, ensuring every transaction remains transparent, fair, and customer-focused.