Privacy Policy

Last Updated: December 2025

Introduction & Our Heritage

Welcome to Petyoful. Founded on June 10, 2020, Petyoful began with a commitment to crafting timeless, handcrafted leather products. This same commitment to integrity and care extends to how we handle your personal information. This Privacy Policy explains how Petyoful ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website https://www.petyoful.com or make a purchase.

Based in Guangzhou, a city with a profound history in craftsmanship and trade, we operate our warehouse and office from Room 1503, Xinjing Mansion, Baiyun District. We ship our handcrafted goods directly from this location to our valued customers worldwide, with a dedicated focus on the USA market. Protecting the privacy of our customers is a cornerstone of our business philosophy.

Information We Collect

We collect information that you provide directly to us and information about your use of our website.

Information You Provide:

  • Purchase Information: When you make a purchase, we collect your name, billing and shipping address, payment information (processed securely by our payment partners), email address, and phone number.
  • Account Information: If you create an account, we collect your username, password, and the aforementioned details.
  • Communication Information: When you contact our Customer Support via email, phone, live chat, or contact forms, we collect the contents of that communication and your contact details.
  • Marketing Preferences: Your preferences for receiving marketing communications from us.

Information Collected Automatically:

  • Device and Log Information: We collect information about your device and how you interact with our site, such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand customer behavior. You can control cookie settings through your browser.

How We Use Your Information

We use the information we collect for the following business purposes:

  • To process and fulfill your orders for handcrafted leather products, including payment processing, shipping (from our Guangzhou warehouse), and providing order confirmations and updates.
  • To communicate with you about your order, account, or any customer service requests, in line with our published support hours.
  • To operate, maintain, and improve our website, products, and services.
  • To send you information about products, promotions, and news, if you have opted in to receive such communications. You may opt-out at any time.
  • To prevent fraud and enhance the security of our website.
  • To comply with legal obligations.

How We Share Your Information

We value your trust and do not sell your personal information. We only share your data in the following limited circumstances:

  • Service Providers: We share information with trusted third parties who perform services on our behalf, such as payment processing (PayPal, card processors), order fulfillment and shipping carriers, email delivery, and website analytics. These partners are contractually obligated to protect your data.
  • Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred as part of that transaction.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as:

  • Access and Correction: You can access and update your account information by logging into your account on our website.
  • Marketing Communications: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any email.
  • Cookies: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
  • Do Not Track: Our website does not currently respond to "Do Not Track" signals.

Data Security

We implement appropriate technical and organizational measures to protect the personal information we collect. However, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

International Data Transfers

Petyoful operates from China and serves customers internationally, primarily in the USA. Your information may be transferred to, and processed in, countries other than your own. We ensure such transfers comply with applicable data protection laws and that your data remains protected to the standards described in this policy.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements, and in accordance with our 30-day return and refund processing policies.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page will indicate the latest revision. We encourage you to review this policy regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below. Our team is committed to providing timely and helpful assistance.

Petyoful
Warehouse & Office: Room 1503, Xinjing Mansion,
Baiyun District, Guangzhou,
Guangdong Province, China, 510403

Email: support@petyoful.com
Phone: +86 20 8627 0369

Customer Support Hours (CST):
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed