Contact Us
Last Updated: October 2024
We value every connection with our customers. Whether you have a question about our handcrafted leather products, need assistance with an order, or want to share your Petyoful experience, our dedicated team is here to help.
Get in Touch
We offer several convenient ways to reach our customer support team.
Customer Support Hours
All times are in Central Standard Time (CST - Chicago, GMT-06:00).
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday: Closed
We strive to respond to all inquiries within one business day.
Contact Methods
Email:
For general inquiries, order questions, or returns, please email us at:
support@petyoful.com
Phone:
To speak directly with a member of our team, please call:
+86 20 8627 0369
Live Chat:
For immediate assistance during business hours, use the live chat feature available on every page of our website (www.petyoful.com).
Postal Mail:
Petyoful
Room 1503, Xinjing Mansion
Baiyun District, Guangzhou
Guangdong Province, China, 510403
Please note: This is our operational warehouse and office address. For faster service, we recommend using email, phone, or live chat.