Terms of Service

Welcome to Petyoful (https://www.petyoful.com). By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before making any purchases or using our website.

1. General Information

Petyoful specializes in handmade wooden essentials, shipped directly from our office in China to customers in the USA. All orders are subject to these terms, as well as applicable laws and regulations.

2. Account Responsibility

If you create an account on Petyoful, you are responsible for maintaining the confidentiality of your account credentials. You are also responsible for all activity that occurs under your account. Any unauthorized use should be reported to support@petyoful.com immediately.

3. Product Information

We make every effort to display product details accurately, including descriptions, pricing, and images. However, colors, sizes, or designs may slightly vary due to the handmade nature of our products.

Customized or Personalized Products: All custom orders are final. They cannot be returned or refunded unless they arrive damaged, defective, or not as described.

4. Orders and Payment

By placing an order, you agree to provide accurate billing and shipping information.

  • Payment Methods: PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover
  • All payments are securely processed through encrypted channels.

Orders are processed based on our handling and transit times:

  • Order Cut-off Time: 5:00 PM (EST, New York)
  • Handling Time: 3-5 business days (Mon–Fri)
  • Transit Time: 7-13 business days (Mon–Fri)
  • Total Estimated Delivery: 10-18 business days

5. Shipping Policy

Shipping is free for all orders. We are not responsible for delays caused by customs clearance, carrier issues, or incorrect shipping information. Customers are encouraged to provide accurate addresses to avoid delays.

6. Return & Exchange Policy

Petyoful accepts returns and exchanges under the following conditions:

  • Return Window: 30 days from delivery
  • Product Condition: New only
  • Return Method: By mail
  • Restocking Fees: None
  • Refund Processing: 5 days after receiving returned item
  • Return Shipping Costs: Customers pay unless the item was defective or damaged

Exchanges are accepted for eligible products only. Customized or personalized products are excluded unless damaged or defective.

7. Intellectual Property

All content on Petyoful, including images, text, logos, and product designs, is the property of Petyoful and protected by copyright and trademark laws. Unauthorized use or reproduction is prohibited.

8. Limitation of Liability

Petyoful is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. While we strive for accuracy in product descriptions and shipping timelines, delays or minor discrepancies are not our liability.

9. Governing Law

These Terms of Service are governed by the laws of China, without regard to conflict of law principles. Any disputes arising from these terms or the use of our website shall be resolved in the competent courts of China.

10. Changes to Terms

Petyoful reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of the updated terms.

11. Contact Us

If you have questions about these Terms of Service, please contact us:

  • Email: support@petyoful.com
  • Phone: +86 20 8627 0369
  • Office Address: Xinjing Mansion, Baiyun, Guangzhou, Guangdong Province, China, 510403

These Terms of Service ensure a safe, transparent, and reliable shopping experience for all Petyoful customers.