Terms Of Service

Welcome to Petyoful. By accessing or using https://www.petyoful.com, you agree to comply with these Terms of Service. Please read them carefully, as they outline your rights, responsibilities, and the terms under which you may use our website and services.

If you do not agree to these terms, please do not use our website or purchase our products.

1. About Petyoful

Founded on June 10, 2020, Petyoful is a trusted online store specializing in Handcrafted Leather Essentials, including bags, wallets, straps, journals, and other accessories. Our headquarters are located in Guangzhou, Guangdong Province, China, and we ship products directly from China to the USA.

We are committed to providing premium handcrafted leather products, excellent customer service, and transparent business practices.

2. Acceptance of Terms

By using Petyoful, you confirm that:

  • You are at least 18 years old or of legal age in your jurisdiction to form a binding contract.
  • You agree to follow these Terms of Service and all applicable laws and regulations.
  • You accept that these terms may be updated periodically, and continued use of our website constitutes acceptance of any changes.

3. Products and Orders

a. Product Information

We strive to ensure that all descriptions, images, pricing, and availability information are accurate. However, minor variations in color, design, or size may occur due to handcrafted production methods.

b. Ordering

Orders placed on Petyoful are subject to availability and acceptance. We reserve the right to refuse or cancel orders for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.

c. Pricing

All prices are listed in USD unless otherwise noted. Prices are subject to change without prior notice. Discounts, promotions, and shipping offers may be limited in duration and may be subject to specific terms.

4. Shipping and Delivery

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 Business Days (Mon–Fri)
  • Transit Time: 7–12 Business Days (Mon–Fri)
  • Estimated Delivery: 8–14 Business Days, depending on location

All orders include free shipping. Delivery times are estimates and may vary due to factors beyond our control, including customs processing, weather, and carrier delays.

5. Returns and Exchanges

Petyoful offers returns and exchanges for both defective and non-defective products under the following conditions:

  • Return Time: Within 30 days of delivery
  • Product Condition: Must be new and unused
  • Return Method: By mail
  • Restocking Fees: None
  • Refund Processing: 5 Business Days after receipt of return
  • Return Shipping Costs: Customers are responsible unless the item was defective or damaged upon arrival

To initiate a return or exchange, please contact support@petyoful.com with your order details.

6. Payment Terms

We accept secure payment via:
PayPal, Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

All payments are processed securely through trusted third-party payment processors. Customers agree to provide accurate and complete payment information at the time of purchase.

7. Intellectual Property

All content on Petyoful.com, including text, images, logos, graphics, and product designs, is the property of Petyoful or its licensors. Use of our content without prior written permission is prohibited.

You may not copy, reproduce, modify, distribute, or create derivative works from our content for commercial purposes.

8. User Responsibilities

By using Petyoful, you agree to:

  • Provide accurate personal and payment information
  • Use our website and products for lawful purposes only
  • Not attempt to interfere with website operations or security
  • Comply with applicable international, federal, and local laws

9. Limitation of Liability

To the maximum extent permitted by law, Petyoful is not liable for any indirect, incidental, special, or consequential damages arising from:

  • Use or inability to use our website or products
  • Delays in shipping or delivery
  • Errors or omissions in product descriptions
  • Unauthorized access to customer data

Our total liability for any claim related to products purchased on our site is limited to the purchase price of the affected product.

10. Governing Law

These Terms of Service are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles.

Any disputes arising from the use of our website or products will be resolved through good-faith negotiation, and if necessary, through the courts with jurisdiction over our business location.

11. Changes to Terms of Service

Petyoful reserves the right to update these Terms of Service at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our website after changes constitutes acceptance of the updated terms.

12. Contact Information

For questions or concerns regarding these Terms of Service, please contact us:

Petyoful

Summary:
Since 2020, Petyoful has focused on delivering high-quality handcrafted leather products, exceptional customer service, and a safe shopping experience. These Terms of Service ensure transparency, fairness, and protection for both our customers and our business.